Are all products in stock?
We strive to keep our inventory up-to-date, but occasionally items may be out of stock. You can check the availability of a specific product by contacting us.
Can I purchase your shirts wholesale?
Yes, we offer discounts based on the quantity ordered. The larger the order, the greater the discount. Please consult with our customer service team for specific discount pricing.
How can I stay updated on new arrivals and promotions?
You can subscribe to our newsletter or follow us on social media (Facebook, Instagram, Twitter) to stay informed about new arrivals, promotions, and exclusive offers.
Do you offer customization options for your products?
Yes, we offer customization options, including group customization for orders meeting a minimum quantity of 10 pieces; whether you have your own design patterns or specific design requirements, please contact us to discuss your customization needs further.
What payment methods do you accept?
We accept the following payment methods for your convenience: PayPal, After pay, Shop Pay, Google Pay, Visa, MasterCard, and American Express.
How do I become a Shopkaraku retailer?
To become a Shopkaraku retailer or for any other cooperation inquiries, please contact us at service@shopkaraku.com.
Do you ship internationally?
Yes, we offer international shipping. Orders are typically processed within 24 hours and usually arrive between 8-16 business days from the shipping date for standard shipping. For a list of specific countries we ship to, please refer to our Shipping & Handling section.
Where should I enter my discount code?
During the checkout process, enter your discount code under the summary of your order.
Do you offer gift packaging and a gift card option?
Yes, we provide gift packaging for an additional fee. You can purchase gift packaging during the checkout process to have your item beautifully wrapped. If you require a personalized gift card, please send an email to us at service@shopkaraku.com.
Uncertain about which size to order?
If you're uncertain about the size to purchase, we recommend using the measurements of a similar item you own and comparing them with the dimensions provided in our size chart to ensure the best fit. Please be aware that the measurements on the size chart represent the dimensions of the finished garment.
Why was my order divided into two or more packages?
You will receive email notifications for each package shipped, considering different warehouses, additional preparation time for clearance or sale items, and courier weight limits; Pre-order products will ship when they become available.
Can I modify or cancel my order?
To make changes to your order or cancel it, please contact us as soon as possible at service@shopkaraku.com. We will do our best to accommodate your request, but once an order has been shipped, modifications/cancel no longer be possible.
When will my order ship?
Orders are typically processed within 1 business day, and standard delivery usually takes no more than 16 business days from processing; additionally, we offer express service limited to the United States/Canada/Australia/New Zealand, requiring additional postage and delivering within up to 6 business days.
Why is my package delivery delayed?
Package delays may occur due to non-human factors such as transportation accidents, weather conditions, or customs inspections.
How can I change my shipping address?
Please contact us by email before your order is shipped. If the order is not shipped, we will contact you to provide the new address.Once the order has been shipped, we are unable to accommodate address changes.
My order says it was delivered but wasn’t where is it?
Occasionally, packages are marked “delivered” before they’re dropped off. In the meantime, please look around the surrounding area or you can ask your family members if they have signed for you, or contact your neighbors in case it was misdelivered. If it was not, please let us know so we may also escalate this with express company.
What is your return policy?
Our return policy allows for returns within 30 days of receiving your item, provided it is in its original condition, unworn or unused, with tags, and in its original packaging. Please contact us at service@shopkaraku.com to initiate a return.
Pls click it to check the details of the exchange & return.
What should I do if my product arrives damaged?
If your product arrives damaged/wrong, please take photos of the damaged/wrong items and its packaging. Contact our customer service team immediately. We will assist you in replacing the damaged/wrong item or processing a refund, as per our return policy.
